Secure your merchandise in the original packaging, if available, or any sturdy box, and enclose a note detailing the reason for the return with your Order Number. Please DO NOT return contact lens boxes in an envelope.

Please allow 2-3 weeks for your store credit or refund to be issued.

Defective Lenses?

We guarantee that all of our lenses are factory sealed. If you have a problem with any lens purchased from us at any time or suspect they are defective, please discontinue wearing them and contact us immediately. If your lenses are determined to be defective by the manufacturer, we will issue a store credit in full.

Exchanging?

If your prescription changes, we will exchange unexpired and unopened boxes or vials of contacts.

If you have an exchange for a higher dollar amount from your original purchase, please provide your credit card number.

Our Contact Lenses Warranty:

We guarantee that all of our lenses are factory sealed. If you have a problem with any lens purchased from us at any time, please remove the lens immediately and let us know. We will process your return as quickly as possible. Just follow the simple steps outlined in our return policy. If you suspect that your lenses are defective, please enclose a photocopy of your prescription when you return the lenses to us. If your lenses are determined to be defective by the manufacturer, we will issue a store credit.

How to use contact lenses DO:

Attend regular eye care checkups

Wash and dry hands prior to handling lenses

Clean, rinse and disinfect lenses after use (except daily disposable lenses, which should be discarded daily)

Air dry lens cases/storage cases and keep dry when not holding lenses

Insert lenses before applying makeup

Remove lenses before removing makeup

Replace lens cases/storage cases every 3 months to prevent contamination buildup

Have spare lenses and solutions on hand

Have an up-to-date pair of glasses available in case you need to remove your lenses

DON'T:

Use tap water on lenses

Wet lenses with saliva

Reuse disinfecting solution - always discard and replace with new solution each time lenses are stored

Sleep in your lenses, unless specifically advised to by your Eye Care Practitioner

Switch the type of solution you use except on the advice of your Eye Care Practitioner

Cleaning and Storing Contact Lenses

Contact lens wearers should always wash their hands before handling their lenses to avoid transferring dirt and germs to their eyes. They should also avoid moisturizing soaps, as they are not good for contacts. Hands should be dried with a lint-free towel.

When one lens is removed, clean it with the recommended solution to remove eye-produced buildup, cosmetics, and other debris that impairs comfort. Some products require rubbing of the lens with a few drops of solution, while others only require rinsing. Rinsing is then required again to remove any loosened debris. Afterwards, the lenses can be placed in a clean lens case or holder, and filled with the appropriate solution for soaking and disinfection. Disinfection time varies, depending on product. These steps should be repeated for the other lens, and the lenses can be stored in the lens case.